PRICING / CHARGES / REFUNDS: Clients will only be charged for work performed when the work begins. Cancellation of testing services after testing has begun will result in a cancellation fee of 50% of total order. No refunds for cancellation of any part or all of order after samples have been delivered to the client either electronically via the Client Dashboard or email, or via hard copies sent through USPS. Cancellations that occur before any testing begins will receive a 100% refund.
PAST DUE ACCOUNTS: Accounts that are past 60 days will incur a 5% charge of the invoice amount each month, until the invoice is paid in full. CLIENT agrees to pay the interest as a services charge and all of WONDERLAND LABS collection costs, including reasonable attorney’s fees that might arise as a result of CLIENT delinquency.
NET 30 ACCOUNTS: Payment terms are NET 30 from the date of invoice, upon WONDERLAND LABS approval of CLIENT’s application for NET 30. If CLIENT is approved, the following terms apply: CLIENT agrees to pay a 3% interest Finance Fee if payment is not received within 30 days from the day invoice is issued. The Finance Fee will be 3% of the invoice amount each month, until the invoice is paid in full. CLIENT agrees to pay all of WONDERLAND LABS collection costs, including reasonable attorney fees and associated costs due to late or non-payment. Notwithstanding the foregoing, WONDERLAND LABS reserves the right to refuse service for any reason, including for the reason that CLIENT already has a NET 30 balance exceeding the amount agreed to in the Application.
DELIVERY & LIABILITY LIMITATIONS: WONDERLAND LABS will analyze samples requested and provided by CLIENT in accordance with the procedures documented in the WONDERLAND LABS Quality Manual. WONDERLAND LABS assumes no responsibility for the accuracy of such information and shall not be liable if reliance on such information results in incorrect conclusions or results. CLIENT shall indemnify WONDERLAND LABS for and against all liabilities, losses, costs, damages, claims, obligations, fees and expenses, if relying on such information results in incorrect conclusions or results. Samples are retained for 60 days and then disposed of at WONDERLAND LABS’ discretion. WONDERLAND LABS may sub-contract out CLIENT samples to accredited labs within our small coalition depending on workload. Reports may be withheld from release unless payment on past & current invoices is received. WONDERLAND LABS does not guarantee turn-around times or timeliness of results, but is within stated delivery times around 98% of the time.
CONFIDENTIALITY: WONDERLAND LABS will use its best efforts to treat all information regarding work performed for CLIENT as proprietary and confidential. CLIENT information will be released only to persons listed on the SAMPLE SUBMISSION FORM.
LIMITATION OF LIABILITY & WARRANTY: WONDERLAND LABS gives no warranty, express or implied, or of fitness for a particular purpose, in connection with its analytical testing, sampling, or reporting. Any liability of WONDERLAND LABS to CLIENT or any third party shall be limited to the cost of analysis charged to CLIENT. In no event shall WONDERLAND LABS be liable to CLIENT for any punitive, indirect, incidental, special, or consequential (including lost expenses or profits) damages arising from or in any way connected with its performance or failure to perform under that agreement, even if the affected party has knowledge of the possibility of such damages.
Terms and Conditions are subject to change at any time without notice. Any order placed after the Terms and Conditions have changed will be subject to the new Terms and Conditions.
Current Terms and Conditions can be found at www.wonderland-labs.com/terms-and-conditions/.